Delivery Information
We aim to dispatch all of our orders the very next day via Royal Mail. Our delivery options at the checkout are:
Royal Mail 1st Class - delivered 1 working day from day of dispatch
Royal Mail 2nd Class - delivered 2-3 working days from day of dispatch
Get Free UK Delivery on orders over £29 via Royal Mail 2nd Class
Plus, we offer the option to upgrade to 1st Class for +50p
Postage Costs
Standard Parcel
£2.95 via Royal Mail 2nd Class to the UK
£3.45 via Royal Mail 1st Class to the UK
Flat Items
Stationery & other flat items - £1.50
All of our flat items are sent via Royal Mail 1st Class.
Europe
£5.90 Flat Rate
Worldwide
Economy (Up to 21 working days) £6.90
Express (5-7 working days) £10.90
All parcels are sent via Royal Mail
Returns Policy
UK Returns are FREE and we offer a 100 Day Returns guarantee - not happy? changed your mind? No worries! You can return any item up to 100 days after delivery as long as it is unused and in the same condition that you received it in.
Just send us a message via email at hello@thepenguinpatrol.co.uk or drop us message us on our social channels, and we can email you with a free postage label.
Refund Process
Once a return is received and inspected, we will send you an email to notify you that we have received your returned item and we will process your refund.
A credit will automatically be applied via original method of payment, which should clear within 3-5 working days.
There are certain situations where only partial refunds are granted:
- Any item that hasn't been reported as faulty and has not arrived back to us in its original condition, for example it is damaged or missing parts.
- Any item that is returned over the returns policy
But we will contact you first if any of these apply
Faulty Items
Something wrong with your new purchase? Just drop us a message and we will sort out a replacement for you.
Return Address
To return your product, you should mail your product to:
The Penguin Patrol
S. Gibson
43 Woodseats Mews,
SHEFFIELD
S8 0SU
